1. Who We Are
RooMate is an online platform connecting individuals relocating to Greece with shared living opportunities. RooMate is currently operated as a pre-incorporation venture by Sotiria Moschopoulou (together "RooMate", "we", "us", or "our"). For data protection purposes, the Founder acts as joint data controller. For any privacy enquiries, contact info@theroomateapp.com.
2. What Data We Collect
We collect only data necessary to operate the platform.
A. Account Information
- Name
- Email address
- Arrival date
- Profile details
- Location preferences
B. Platform Activity
- Listings created
- Messages sent within the platform
- Subscription status
C. Payment Information
Payments are processed securely via Stripe. RooMate does not store full credit card details. We may store the Stripe customer ID, subscription status, and billing confirmation data.
3. How We Use Your Data
We use your data to: provide access to the RooMate platform, enable messaging between users, match users based on timing and preferences, process subscriptions, respond to support requests, and improve platform functionality. We do not sell personal data.
4. Analytics, Advertising & Marketing Communications
A. Analytics
We may use analytics tools (such as Google Analytics or similar) to understand how users interact with RooMate, including pages visited, time spent, device/browser type, and general location. Where required by law, analytics tracking is activated only with user consent.
B. Advertising & Marketing Technologies
We may use advertising technologies (such as Meta/Facebook Pixel) to measure campaign effectiveness, understand interaction with ads, and improve marketing performance. These may collect device identifiers, interaction data, and referring website information. Activated only with user consent.
C. Email Communications & Tracking
If you subscribe to communications from RooMate, we may use email tracking technologies (such as tracking pixels) to measure opens and link clicks. You may unsubscribe at any time using the link in each email.
D. Legal Basis for Processing
Where required under UK GDPR and EU GDPR, analytics and advertising technologies are processed based on user consent. You may withdraw consent at any time through account or cookie settings.
5. Data Sharing
We may share personal data with trusted service providers who assist in operating the platform: infrastructure providers, payment processors (Stripe), technical support and developers, and hosting/IT providers. All such parties must process personal data only in accordance with our instructions and applicable law. We do not sell or rent personal data.
6. International Transfers
Your data may be processed in the UK, the EEA, or other jurisdictions where our service providers operate. Where data is transferred outside the UK or EEA, we rely on appropriate safeguards under UK GDPR, including Standard Contractual Clauses, adequacy decisions, and contractual obligations requiring data protection compliance.
7. Data Retention
We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Users may request deletion of their account at any time.
8. Your Rights
Under UK GDPR, you have the right to access, correct, delete, restrict, object to processing, and request portability of your personal data. To exercise your rights, contact info@theroomateapp.com. We will respond within the legally required timeframe.
9. Security
We implement reasonable technical and organisational measures to protect user data. No online platform can guarantee complete security. Users are responsible for safeguarding their login credentials. To the maximum extent permitted by law, RooMate shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access to personal data.
10. Privacy for Minors
RooMate is restricted to users 18 years of age or older. No information is knowingly collected from individuals under 18. Accounts of minors will be immediately deleted along with their personal data.
11. Cookies & Tracking
RooMate may use essential cookies or tracking technologies necessary for platform functionality. If analytics tools are added in the future, this policy will be updated accordingly.
12. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of RooMate after updates constitutes acceptance of the revised policy.